Job Details
Status
openEnd Date
Until Filled
Job ID
19971Job Type
HourlySalary
$18 to $22 per hourCategory
AdministrativeLocation
Contact Info
Contact Person Phone Number Fax Number Email Business HoursApply
Apply NowJob Description
The Member Service Representative acts as a liaison to residents and the community, providing service information and resolving problems related to services. We are looking for an enthusiastic team player who enjoys working in a fast-paced environment. Gain member trust and respect by establishing and maintaining effective relationships.
Working at Sellwood Electric Cooperative is an opportunity to build a meaningful career while leaving a lasting impact on the lives of those we serve.
Duties & Responsibilities
- Professionally greet the public, actively listen, and take care of member's needs by providing helpful assistance
- Communicate with members via phone, email, and chat
- Work directly with members scheduled for disconnection for non-payment and requesting payment arrangements
- Review member accounts, distribute utility billing mail and correspondence, and service-related requests
- Contact members to follow up on member inquiries or to notify them of any planned resolutions to their concerns
- Perform other duties as assigned
Job Related Qualifications
- High school diploma or equivalent
- Previous service experience
- Excellent interpersonal skills and ability to work in a team environment
Special Requirements
- Computer keyboard (58 wpm) and processing skills
Miscellaneous
Our service territory has many great nearby outdoor recreation areas that include hiking, camping, mountain biking, and windsurfing.
Benefits Information
- Paid vacation, holidays, and sick days
- Generous leave programs, including paid parental leave
- Employee assistance program
- Medical, dental, vision coverage, and life insurance
- Generous retirement benefits